Frequently Asked Questions
Everything you need to know about our premium arborist apparel and gear.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those needing their climbing gear sooner.
Do you offer returns on safety-rated apparel?
Yes, we accept returns on apparel within 30 days of purchase, provided the items are unworn, have original tags attached, and safety certifications remain intact.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. Since arborist workwear is designed for mobility, we recommend measuring over your base layers for the most accurate fit.
Are your work shirts and trousers UV-resistant?
Most of our professional-grade outdoor apparel features UPF 50+ protection and moisture-wicking technology to keep you safe and comfortable during long days in the canopy.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Do you offer bulk discounts for tree care crews?
Yes, we provide special pricing for outfitting entire crews. Please contact our sales team directly for a custom quote on bulk apparel orders.